我們的退款和退貨政策有效期為7天。如果自您購買之日起已超過7天，我們將無法為您提供全額退款或換貨。
要申請退貨，您的商品必須是未使用的，並且必須與您收到時的狀態相同。商品必須是原包裝。
有些類型的商品不能退貨。例如易腐的食品，花卉，報紙或雜誌，以及不能退還的產品，如親密或衛生用品，危險物質，或易燃液體或氣體。
其他不可退貨的商品：
禮品卡 可下載的軟件產品 部分健康和個人護理商品 為完成您的退貨，我們需要收據或購買證明。
請不要將您的購買商品退回製造商。
只有在某些情況下，我們才會提供部分退款：
明顯有使用痕跡的書籍 已經開封的CD，DVD，VHS錄像帶，軟件，視頻遊戲，磁帶，或黑膠唱片。 任何非原狀態，因非我們的錯誤導致損壞或遺失部分的商品。 退貨超過30天的商品 退款
一旦我們收到並檢查了您退回的商品，我們會發送電子郵件通知您我們已收到您退回的商品。我們還將通知您退款的批准或拒絕。
如果您的退款獲得批准，那麼您的退款將被處理，並將在一定數量的天數內自動退回到您的信用卡或原來的付款方式。
遲到或缺失的退款
如果您尚未收到退款，請首先再次檢查您的銀行帳戶。
然後聯繫您的信用卡公司，您的退款可能需要一些時間才能正式發布。
接著聯繫您的銀行。退款發布之前，通常會有一些處理時間。
如果您已經做了以上所有事情，但仍未收到退款，請通過{email address}與我們聯繫。
特價商品
只有正價商品可以退款，特價商品不能退款。
換貨
我們只換取有缺陷或損壞的商品。如果您需要將其換成相同的商品，請發送電子郵件至 {email address}，並將您的商品發送至：{physical address}。
禮物
如果您購買的商品在購買時標記為禮物並直接寄送給您，那麼您將收到等於退貨價值的禮品信用。一旦收到退回的商品，我們將寄送禮品券給您。
如果購買的商品沒有在購買時標記為禮物，或者禮物的贈送者將訂單寄送給他們自己，然後再送給您，我們將向禮物贈送者退款，他們將知道您已退貨。
退貨運費
要退貨，您應將商品郵寄至：{physical address}。
您將需要自行支付退貨的運費。運費不予退款。如果您收到了退款，返回運費將從您的退款中扣除。
根據您的居住地，換貨商品達到您處的時間可能會有所不同。
如果您退回的是價格較高的商品，您可能需要考慮使用可追蹤的運送服務或購買運送保險。我們無法保證我們會收到您退回的商品。
需要幫助？
如果您有關於退款和退貨的問題，請通過 {email} 聯繫我們。
Overview
Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.